Exchange & Refund Policy
Shipments ( Makeup or any beauty items )
are not allowed to be opened
50% Deposit is a must
Our customer service will contact you for details
Damages and issues
Please inspect your order after reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right, you will get our respond within 24hrs .
KAIVLA has 24hr return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the airway bill or proof of purchase.
You can always contact us for any return, exchange or question via one of the following 3 channels:
- Facebook messenger
- operationkaivla@gmail.com
Exceptions / non-returnable items
Certain types of items cannot be returned, personal care goods (such as beauty products) or any Soiree clutches or sets. .We also do not accept returns for other specific items, it will be mentioned under the product ' non-returnable '
Clutches - Soiree Sets are allowed to be opened, inspected before any payment.
Not eligible for any exchange exchange or Return upon reception.
Unfortunately, we cannot accept returns on sale items, or Makeup .
Exchanges
The fastest way to request an exchange is to contact us via one of the following 3 channels
- Facebook messenger
- operationkaivla@gmail.com
Please choose only 1 of the previous options to avoid request duplication .
attached with live and recent photos of the items you have already received and packaging as well .
Our respond for your return or exchange request will be around 24 hours, we will notify you whether your request is approved or not by the same way you contacted us .
